We offer shipping services to customers who purchase our tobacco products online. All orders are shipped in compliance with applicable laws and regulations for the sale and shipment of tobacco products.
Typically, orders are processed within 1-2 business days. We do not process orders on weekends or holidays.
We ship our products using a reliable shipping carrier (e.g., FedEx, UPS, USPS).
The delivery time will depend on the shipping method selected by the customer and the location where the order is being shipped. The estimated delivery time will be provided to the customer at the time of checkout.
We comply with all laws and regulations regarding the shipment of tobacco products. As such, we do not ship tobacco products to individuals under the legal age for purchasing tobacco products, and we do not ship tobacco products to certain states or countries where the sale of tobacco products is prohibited.
The cost of shipping will depend on the shipping method selected by the customer and the destination of the order. The shipping cost will be determined at checkout.
We provide tracking information for each order once it has been processed and shipped. Customers can track their orders using the tracking number provided by the shipping carrier.
We are not responsible for any delivery issues that arise due to factors beyond our control, including but not limited to weather conditions, address errors, or shipping carrier delays. If an order is lost or damaged during shipping, the customer should contact the shipping carrier to initiate a claim.
We take great care in packaging and shipping our tobacco products to ensure they arrive in good condition. If you have any additional questions or concerns, please contact our customer service team for assistance at firstname.lastname@example.org
Payment and Billing Policy
We accept payment through several secure and reliable payment methods, including credit/debit cards, PayPal, and other third-party payment platforms.
Order Processing and Confirmation:
Once you place an order, you will receive an email confirmation of your purchase. Your order will be processed once payment has been confirmed. Please note that we reserve the right to cancel any order at any time for any reason, including insufficient stock or payment issues.
We strive to ensure that the prices listed on our website are accurate and up-to-date. However, we reserve the right to correct any pricing errors or discrepancies, and to update our prices at any time without notice.
Refunds and Returns:
We want you to be completely satisfied with your purchase. If you are not satisfied, please contact us within 5 days of receiving your order to arrange for an exchange or refund. Please note that certain items, such as tobacco products, may not be eligible for returns or refunds due to health concerns.
If you have signed up for any automatic billing or subscription services, we will charge your payment method on a regular basis until you cancel your subscription. You may cancel your subscription at any time by logging into your account and following the instructions provided.
If you believe that a billing error has occurred, please contact us as soon as possible to resolve the issue. We will investigate any billing disputes and make adjustments as necessary.
By using our website and placing an order, you agree to our Payment and Billing Policy. We reserve the right to make changes to this policy at any time without notice. If you have any questions or concerns about our payment and billing policy, please contact us for further assistance.